Refund policy

Return Information:

All items are inspected upon processing your return. 

Unopened items that have not been removed from their packaging and have all their labels attached are eligible for a full refund.

You are welcome return items you have tried on (not actively worn or stained), but items that have had their labels and packaging removed are only eligible for store credit.

Returns for items that were originally purchased as part of a discounted bundle (e.g. Extraordinary Starter Styles Bundle) will be refunded at a rate equivalent to the value of the discounted item.

Tried on item exceptions** that are eligible for either a refund OR store credit are Styles by Sock Dreams items which include the following and their SKU codes (example SKU: [A2]-[DRS]-[XSL]):

**The exceptions do not include stickers and magnets, Socks Glue, Crafty Bundles, or gift cards.

Items that cannot be returned:

  • Sale, Clearance and Last Chance items marked with either a * in the name of the item OR [Z] in the in the SKU. Example: Fancy Fish Crew* or [CRW]-[CF]-[FNCY]-[Z]
  • Stickers and magnets
  • Crafty Bundles
  • Face masks
  • Intimate items that include panties, thongs, and shorts. We can’t accept returns of intimates unless the packaging and tags are exactly as intact as you received them.
    • If you try ’em, you buy ’em! This is for the safety and hygiene of all the Dreamers on staff as well as our beloved customers.
  • Items that have been washed or activity worn (beyond just trying them on)
  • Animal friends are not invited to participate in the return process, so please be sure that your returns are free of their furry contributions!
  • Items that are returned damaged or in an unsuitable condition are not eligible for a refund.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 10 business days. A refund confirmation email will be sent your way with refund details.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@sock-dreams.com.

Exchanges:

At this time, we are unable to offer exchanges. You can return items and receive store credit to be used on your next purchase.

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days of delivery, for any reason and without a justification.

Your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returning with Return Authorization Form?

We know that not all our fabulous items will work out for everyone—it’s okay, we completely understand! If you would prefer to return your items using the Return Authorization Form on the back of your invoice (click here to print this form), please fill that form out and send it with your item(s).

Send your returns and form to:

Sock Dreams Order #________ 
Attn: Returns Department 
7980 SE 17th Ave 
Portland, OR 97202 

 Returns must be postmarked within 6 weeks of your delivery date.

We recommend getting a tracking number for your return, as we cannot offer reimbursement for returns we don’t receive.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@sock-dreams.com. Please note that returns will need to be sent to the following address: Sock Dreams 7980 SE 17th Ave Portland OR 97202

You can always contact us for any return question at orders@sock-dreams.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will likely request a couple of photos, so we can see what you are seeing.

Local Returns:

 If you are local to Portland, Oregon, we are happy to accept your return in person at our Headquarters Location. We request that your return authorization form is completed to help expedite the return process.

 Returns can be made at our Headquarters Location Monday - Friday, 10 AM-3 PM

 7980 SE 17th Ave.

Portland, OR 97202
(888) 717-6257